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About ventura

Get to know Ventura Systems and our subsidiary Metal 2000. Discover our impact locally and internationally.

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Ventura Aid

Metal 2000

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Service & Training

Service provides on-site maintenance and repair of door systems. They also provide training to technical staff who maintain our door systems.

good service makes the difference

After-sales support is a key pillar of our success. Our Service Engineers play a crucial role in supporting vehicle builders in installing our door systems in vehicles and providing service to carriers for their fleets. Our global service network ensures that users of our door systems can always rely on expert support. As a Service Engineer, you will not only work independently, but also closely with a team of specialists from different disciplines to provide the best possible service to our (in)direct customers.

the work process in brief

As a Service Engineer, you will perform a variety of tasks. Below is a brief overview of how you typically tackle an average service job.

1

Research & preparation

Analysing the issue by using your experience, drawings and consultation with colleagues. With this, you develop a well-considered solution.

2

On-site support

Supporting our customers on site with technical advice, (de)assembling and replacing parts and creating a solution.

3

Testing the solution

Testing and evaluating the solution provided, measuring customer satisfaction with the solution.

4

Transfer of knowledge

You transfer your knowledge about the solution provided to the employees on site with the aim of preventing future problems.

5

Periodic checks

Periodically, you will refresh customers' knowledge, along with performing interim checks of our products to get ahead of problems.

6

Administrative handling

After offering a solution, you record all (follow-up) actions so that for follow-up questions, we know what solution was offered.

in short, the job involves:

As a Service Engineer at Ventura Systems, you will be the technical specialist supporting our door systems worldwide. You play a crucial role in installing, maintaining and repairing systems at vehicle manufacturers and end users. You accompany customers, train personnel and actively contribute to improving our service processes.

In this versatile position, you will ensure that our systems operate optimally, prevent breakdowns through preventive maintenance and offer practical on-site solutions. You will work closely with colleagues and contribute to customer satisfaction through clear advice and excellent service.

Service department in focus

characteristics of the department

International cooperation

We work with (inter)national colleagues and clients.

Technical development

We know all about technology and will teach you.

Don't bullshit but polish

We have a practical attitude and are focused on realising solutions.

Cosy colleagues

We love conviviality and joking in due course.

duties and responsibilities

You will be responsible for installing door systems at vehicle manufacturers and supervising, training and servicing end users.

Resolve technical faults and carry out on-site repairs at end customers' premises.

Maintain and inspect systems to prevent deficiencies in our door systems.

Training our customers' staff on system maintenance.

Contribute to the optimisation of processes and systems to improve service quality.

Collaborate with colleagues in the service department and other teams to ensure faults are resolved quickly and systems continue to work optimally.

Providing proper reporting for the purpose of quality improvement.

check recent vacancies in this department here

Service Engineer

Ventura Systems

Want to know more about working at Ventura? Then take a look at all our fields or departments. There you will find even more information and current vacancies.