Lead global service. Shape the future of mobility.
As market leaders, we work alongside bus manufacturers, transport operators and public transport authorities, and we invest in innovation, growth and international collaboration. As part of a strategic partnership with the BODE Group*, we are strengthening our international market position. To achieve our growth targets, we are looking for a Global Service Manager.
With your vision, leadership and expertise, you will ensure that Ventura Systems excels globally in Parts Sales & Service. You will set the standard, focus on quality and create a service experience that exceeds our customers’ expectations. You’ll be given the freedom to build, provide direction and deliver results. Would you like to make a tangible contribution to our global success? If so, we’d love to meet you.
You will be responsible for developing and managing a professional, customer-focused service organisation for our branches in the Netherlands, Germany, the United States, Hong Kong, Australia and Japan. By working closely with the international teams, you will promote knowledge-sharing, consistency and operational excellence.
As the driving force behind our global service operations, you will ensure a seamless service offering, ranging from training and the sale of spare parts to field service and technical support for bus manufacturers and end customers. In doing so, you will not only ensure an excellent customer experience, but also raise the quality, efficiency and commercial value of our service organisation to a higher level.
Other responsibilities include:
*Completion of the transaction is subject to the usual regulatory approvals and other conditions.
You are a driven and enterprising professional with a fresh perspective on service and the customer experience. With your natural leadership skills, you inspire people, bring international teams together and deliver sustainable improvements.
You communicate easily at various levels, from technicians and service managers to senior management and international clients. You navigate smoothly between different interests, build strong relationships and know how to achieve results. Negotiating energises you, and you see complex challenges as opportunities for improvement.
Please bring the following with you:
In this role, you will travel internationally on a regular basis. You are happy to hop on a plane at short notice to support teams, clients and partners worldwide.
You don't just work for fun. We list the most important conditions of employment for you:
You don’t have to apply straight away. Are you curious about the role or our organisation, or would you like to find out first whether we’re a good match for each other? If so, we’d be happy to meet you for a casual chat. Over a cup of coffee, we’ll tell you more about the role, our ambitions and the challenges that lie ahead for you.
Then we look forward to receiving your application! You can submit your application by clicking on the button below. If you have any questions about the content of this vacancy, please send an e-mail to careers@venturasystems.com. We will make sure you are contacted.
Recruitment approaches in response to this vacancy are not welcome. Unsolicited assistance from agencies, without a search mandate from the HR department, will therefore not be accepted. Any unsolicited CVs submitted will therefore be regarded as the property of Ventura Systems B.V. No remuneration will be paid if the candidate is appointed by Ventura Systems B.V. as a result of this referral or in any other way.
8701 MH Bolsward
Tel +31 515 577750
Ventura Systems CV
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